Obsessed with System Administration

IT Technician

• Manage the installation, design, and network infrastructure of 1000+ computers
• Deliver desktop support and technical training on software, hardware, and network troubleshooting to 700+ end users
• Coordinate all aspects of helpdesk and ticketing system, including network installation, maintenance, and support
• Deliver PC support via phone, email, RDP, and site visits to 50+ customers daily
• Utilize effective preventive and predictive maintenance techniques for computer repair and maintenance
• Successfully maintained up to thirty open requests simultaneously, resolving issue in a timely and effective manner.

IT Support Specialist

• Performed a variety of computer repair and maintenance activities, including onsite repairs, replacements of parts.
• Traveled to on site locations in a 60-mile range, maintaining extended communications with clients to ensure maximum client satisfaction
• Successfully maintained up to twenty open requests simultaneously, resolving issues within 3 hours of arriving on site
• Evaluated system performance of 500+ machines to plan and execute software and hardware upgrades across the enterprise
• Employed effective troubleshooting techniques and process initiatives

Desktop Support Analyst

• Manage the installation, design, and network infrastructure of 1000+ computers Provide PC and Chrome OS support to Dover School Students, Staff and Faculty via phone, RDP, and in-person troubleshooting
• Manage the installation and administration of District software according to established ITS policies and procedures.
• Use approved techniques and methodology to repair and maintain district equipment including but not limited to; Projectors, Smart Interactive Displays, Windows Laptops, Chrome OS Devices, Printers, and Cisco VOIP Phone Systems.
• Manage the maintenance and repair of Papercut print server applications throughout the District on Windows Based machines.

IT Technician

• Manage the installation, design, and network infrastructure of 1000+ computers Provide PC and Chrome OS support to Dover School Students, Staff and Faculty via phone, RDP, and in-person troubleshooting
• Manage the installation and administration of District software according to established ITS policies and procedures including the NHSDPA and HIPPA
• Use approved techniques and methodology to repair and maintain district equipment including but not limited to; projectors, interactive displays, Windows laptops and desktops, Chrome OS devices, printers, and Cisco VOIP phone systems.
• Manage the maintenance and repair of Papercut print server applications throughout the district on Windows based machines.
• Assist with organization, configuration, and deployment of Aruba network stacks and wireless access points throughout multiple locations.
• Provided assistance and input with IT Director and Platform Manager to review, select, and plan for future implementation of replacement VOIP telecom and intercom solutions for school district.
• Assist with design, implementation, configuration, deployment, and management of GrandStream VOIP telecom and intercom systems for entirety of district encompassing several locations

Projects Related

• CompTIA Security+ CE